Refund Policy

At HeyImg, we strive to provide our users with the best AI image editing and generation experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

Time Limit

Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.

Credit Usage

If you have used more than 10 credits, you are not eligible for a refund, regardless of the time since purchase.

Subscription Refunds

We do not offer refunds for active subscriptions. Canceling your subscription will stop future renewals, but it will not result in a refund for the current billing period. You will continue to have full access to all subscription features until the end of your billing cycle.

To help you decide before subscribing, we offer a free plan that lets you experience the core features of our product. We encourage you to explore it fully before committing to a paid subscription.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us Reach out to our support team at [email protected].

2. Provide Details Include your account details, order number, purchase date, and reason for the refund request.

3. Submit Within 3 Days Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome soon. If approved, your refund will be processed to your original payment method.

Manual Refunds

In the event of a billing error or any issues with your subscription or purchase, we may process manual refunds on a case-by-case basis.

If you believe you qualify for a manual refund, please contact us via email at [email protected]. Use the subject line "Billing" and include the following information:

• The email address associated with your HeyImg account
• A brief explanation of the issue

We aim to handle all refund requests promptly and will review your case to determine if it meets our refund criteria.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

For more information, please refer to our Terms of Service and Privacy Policy. If you have any additional questions, don't hesitate to reach out to our support team.